Managing+the+IT+Team

**Four Main Points of Managing IT Team **  · Keeping Employees Focused   · Avoiding Burnout   · Employee Training   · Performance Reviews  **<span style="color: black; font-family: Arial,sans-serif; font-size: 32pt;">Keeping Employees Focused ** Allocate staffing and funding to projects <span style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 1.5in; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l5 level3 lfo2; tab-stops: list 1.5in; text-indent: -.25in; vertical-align: baseline;"><span style="color: gray; font-family: 'Times New Roman',serif; font-size: 16pt;">• Support Priorities <span style="color: gray; font-family: 'Times New Roman',serif; font-size: 16pt;"> <span style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 1.5in; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l5 level3 lfo2; tab-stops: list 1.5in; text-indent: -.25in; vertical-align: baseline;"><span style="color: gray; font-family: 'Times New Roman',serif; font-size: 16pt;">• Project Priorities <span style="color: gray; font-family: 'Times New Roman',serif; font-size: 16pt;"> Communicate this to staff to keep them on the right track Make sure team understands objectives and goals and what it takes to achieve them. Explain in practical terms Explain timeline Encourage questions/feedback Listen Meet regularly Project meetings <span style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-add-space: auto; vertical-align: baseline;"><span style="color: gray; font-family: 'Times New Roman',serif; font-size: 32pt;"> <span style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-add-space: auto; vertical-align: baseline;">**<span style="color: black; font-family: Arial,sans-serif; font-size: 32pt;">Avoiding Burnout **<span style="color: gray; font-family: 'Times New Roman',serif; font-size: 32pt;"> <span style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 27.35pt; margin-right: 0in; margin-top: 7.7pt; text-indent: -27.35pt; vertical-align: baseline;"> Factors for Burnout <span style="font-family: 'Times New Roman',serif; font-size: 14pt;"> <span style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 63.35pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l8 level1 lfo3; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><span style="color: gray; font-family: 'Times New Roman',serif; font-size: 14pt;">• Demands are enormous for IT <span style="color: gray; font-family: 'Times New Roman',serif; font-size: 14pt;"> <span style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 63.35pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l8 level1 lfo3; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><span style="color: gray; font-family: 'Times New Roman',serif; font-size: 14pt;">• Every aspect of a business depends on IT <span style="color: gray; font-family: 'Times New Roman',serif; font-size: 14pt;"> <span style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 63.35pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l8 level1 lfo3; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><span style="color: gray; font-family: 'Times New Roman',serif; font-size: 14pt;">• IT is 24/7 <span style="color: gray; font-family: 'Times New Roman',serif; font-size: 14pt;"> <span style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 63.35pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l8 level1 lfo3; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><span style="font-family: 'Times New Roman',serif; font-size: 16pt;">• Never complete o Deterioration of health o Job errors o Problems at home o Job loss Spread effort around Make changes in personnel <span style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-add-space: auto; vertical-align: baseline;">**<span style="color: black; font-family: Arial,sans-serif; font-size: 32pt;">Employee Training ** <span style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-add-space: auto; vertical-align: baseline;">** Cost  ** · Cost of training itself · Cost of employee being away from their job · Short and long term value, be clear · Is there one? <span style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 1.0in; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l9 level2 lfo5; text-indent: -.25in;"> · Training is a reward, <span style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 1.0in; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l9 level2 lfo5; text-indent: -.25in;"> · Motivation <span style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 1.0in; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l3 level1 lfo4; text-indent: -.25in;"> · can cause issues with co-workers <span style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 1.0in; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l3 level1 lfo4; text-indent: -.25in; vertical-align: baseline;"> · Sacrifices on Both sides <span style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; mso-add-space: auto; text-indent: .5in; vertical-align: baseline;"> · They tell you · Your customers tell you · You find out on your own ** Certification  ** Typically a reward to the employee <span style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 63.35pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l12 level1 lfo13; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><span style="color: gray; font-family: 'Times New Roman',serif; font-size: 14pt;">• Payment for exams <span style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 63.35pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l12 level1 lfo13; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><span style="color: gray; font-family: 'Times New Roman',serif; font-size: 14pt;">• Certification Requirements <span style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 63.35pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l12 level1 lfo13; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><span style="color: gray; font-family: 'Times New Roman',serif; font-size: 14pt;">• Value of Certifications <span style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 63.35pt; margin-right: 0in; margin-top: 0in; mso-add-space: auto; mso-list: l12 level1 lfo13; tab-stops: list .5in; text-indent: -.25in; vertical-align: baseline;"><span style="color: gray; font-family: 'Times New Roman',serif; font-size: 14pt;">• Non-technical, is it valuable? ** What if the new employee takes a training class and uses it to find another job? **  Check with HR if they can sign an agreement ** Non Technical Training   ** · Is it valuable? · Time management · Business writing · Presentation skills · Interpersonal skills ** Maximizing the value of training  ** <span style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 1.0in; margin-right: 0in; margin-top: 0in; mso-add-space: auto;"> Formal-Have employees give a report on training, <span style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 1.0in; margin-right: 0in; margin-top: 0in; mso-add-space: auto;"> Informal-Brown bag lunch session with co-workers <span style="color: gray; font-family: 'Times New Roman',serif; font-size: 32pt; line-height: 115%;"> <span style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 1.0in; margin-right: 0in; margin-top: 0in; mso-add-space: auto;"> Consider on-sight training as more contextual <span style="margin-bottom: .0001pt; margin-bottom: 0in; margin-left: 1.0in; margin-right: 0in; margin-top: 0in; mso-add-space: auto;"><span style="color: gray; font-family: 'Times New Roman',serif; font-size: 32pt; line-height: 115%;"> <span style="font-family: Arial,sans-serif;">
 * Ch. 2 Managing your IT team (See example below) **
 * 2.1 Keeping employees focused 20 **
 * Establish priorities **
 * Communicate with team **
 * Company mission **
 * 2.2 Avoid burnout p.23 **
 * Be as clear as possible about priorities **
 * Make employees understand the dangers of burnout **
 * Deal with the situation **
 * 2.3 Employee training p.26 **
 * Employee discussions on training **
 * Need **
 * Employee morale **
 * Schedule demands **
 * How do you know when your employees need training? **